If you don't see your question/answer below, please email us and will get back to you as our earliest convenience.
How do I cancel an order? If you want to cancel an order you have placed, please call or email our support site with your order # immediately. If your order has already shipped out, you’ll have to return the item for the refund.
I typed in the wrong address/zip code, how do I correct that? Please call or email our support site with your order # if you have typed an incorrect address. As long as your order has not shipped out, we can make that change for you.
Will my posters be mailed to me in a poster tube? If you don’t purchase a poster tube, your posters will be folded and placed in a priority mailer. To purchase a poster tube, go to the poster section of our website. The poster tube will be on the last page and cost $2.00. If this does not work, type in MerchNow in the search engine and the poster tube should be available.
How many posters can fit in one poster tube? Each poster tube can fit around 10 posters.
How do I check the status of my order? We have an order status function on our front page. You will need the email address and zip code you entered during check out. If nothing comes up in the order status page, please call or email our support site with your order # for further information.
What do I do if I received an out of stock email? Please respond to the email or give us a call with a replacement item OF EQUAL VALUE for the out of stock item. If you choose an item of less/more value, you will receive another email.
How long does it take to process an order? Orders can take up to five business days to process before they ship out (Saturday, Sunday and Holidays are not considered business days). Please keep this in mind when purchasing expiated shipping options (such as UPS 2nd Day, UPS 3 Day, USPS Priority Mail).
One of the items I ordered has an “OOS” around it on the invoice, what does this mean? This indicates that the item was OUT OF STOCK at the time of purchase. You should have received a separate piece of paper stapled to your original invoice that notates a RETURN was done. The amount you were refunded will be highlighted.
The shirt I’m looking at is out of stock in the size I need. When is it going to be restocked? Once an item is ordered for reprinting, it can take between 2-8 weeks (sometimes longer), for the item to be reprinted and restocked. If you want to know whether it’s been ordered for reprinting, email our support site.
What shipping options do I have? We have a few different shipping options at Merchnow. Anything less than 13 oz. can be shipped USPS First Class. Anything over 13 oz. can be shipped USPS Priority, UPS Ground, UPS 3 Day or UPS 2nd day. All international orders have the option of USPS First Class International or USPS Priority International.
I did not receive an email confirmation with my order #, why is this? The confirmation email may have went to your spam/junk folder. If the email is not in your spam/junk folder the email address may have been typed incorrectly during checkout.
I’m trying to purchase an item, but there are no sizes available. What’s the deal? If there’s only an “add to cart” button available, there is only one size available. Please email us for more information on that item.
I have an order that is time sensitive. How do I make sure it arrives on time? If you have an order that is time sensitive, please bring it to our attention immediately. We will do the best we can to get your package to its destination on time.
I didn’t place an order with your company, but I see a charge on my credit card statement....what’s going on here? Please give us a call if you notice an unauthorized charge on your bank statement. We will do what we can to help resolve the problem.
I checked my bank statement and saw multiple transactions from MerchNow, why is this? If you notice multiple transactions on your statement, chances are you placed multiple orders by accident and you’re going to receive more than one package. Please call or email our support site IMMEDIATELY to fix this.
I ordered a digital download and haven’t received it yet, what do I need to do to receive it? Be sure to check your spam/junk mail for the download email. If it is not located in your spam/junk folder, please call or email our support site with your order #.
I ordered a pre-order shirt and it hasn’t arrived yet. What’s the hold up? Pre-Order release dates for clothing items such as t-shirts, hooded sweatshirts or any other item that is not part of a new release package deal may be subject to change.
I ordered more than one pre-order bundle…when will my order ship out? Your package will ship out when all pre-order bundles are available for shipping.
I ordered a pre-order item along with my other items. When will my order ship out? Your order will ship out once the pre-order item is available. Please take note of the shipping date for your pre-order item during checkout.
I am ordering internationally. How long will it take for my order to arrive? Once the order has shipped out from our warehouse it can take between 2-6 weeks to arrive. Be sure to check with your local post office/customs on a regular basis (there is a chance they are holding onto it because you owe a duty or tax on the package). If you do not receive your package within 6 weeks, please contact us.
Is there a way to track international orders? We have no way of tracking international orders at this time. We do have your packages customs dispatch # available. If you need this, let us know.
Does the $2 restocking fee apply to every item returned? The $2 restocking is a one-time fee that covers everything being returned and exchanged in a single package.
If I purchased a shirt from a band/artist on tour, can I return/exchange it at MerchNow? We cannot accept returns/exchanges for merchandise bought on tour. We only accept returns/exchanges for merchandise bought through Merchnow.com. We’re sorry for the inconvenience.
Can I special order a size that is not available on the website for a particular design (Youth Extra Large, 2XL, 3XL, etc.)? Unfortunately the sizes you see on the website are the only sizes available.
Do you have a catalog available that you can send us? We do not have a catalog for our store at this time. You can view all our products online at anytime!
Do you accept Credit Card Company issued gift cards? We do not accept Credit Card Company issued gift cards, because they do not contain a billing address. Our shopping cart uses AVS (Address Verification System) to confirm the billing address of the cardholder to prevent fraud. Since the gift cards do not contain a billing address, the shopping cart will decline them.
Can I place an order over the phone? Yes, you can place an order toll free at 1-888-387-3343. Our regular business hours are Mon-Fri 9am-5pm EST
Will there be customs duties on my international mailing? Unfortunately this varies by package weight and value, as well as the country it will be arriving to. These duties will be the responsibility of the customer, as it is in almost all international mailing scenarios.
